What should I pay attention to during shopping and tax refunding?
After having obtained the tax refund form at the store, please double-check your personal information and make sure everything is correct and complete. Please be sure that the form is also signed in the designated field. Required information is your name, country of residence, passport number and credit card number.
Please make sure that all purchase receipts are stuck or stapled to the back of the TAX FREE EASY tax refund form. Valid and complete purchase receipts are a prerequisite for processing your tax refund.
How do I get a valid customs stamp?
Before you leave the country, please plan enough time to obtain the customs stamp.
If you pass through multiple EU countries, you will need to apply for customs approval and a valid customs stamp in the last country before your departure from the EU.
According to the regulations, the customs officers are entitled to examine your purchased goods, so please do not directly check in the goods you wish to get tax refund for. At the customs service counter, please present your tax refund form, together with your valid purchase receipts, passport and purchased goods.
After the TAX FREE EASY tax return from was stamped by the customs staff, you can place the completed tax refund form together with the purchase receipts into the prepaid envelope and seal it. Please then follow the instructions on the envelope and either drop it into an ordinary mailbox at the airport or return it by mail after being back at your residence. All related costs will be borne by us.
In some countries e.g. Austria, Spain customs are replaced by a new digital stamping technology for the Tax Refund Documents. Customers no longer need to go to Customs with their tax free goods if the Validation was successful.
When is the TAX FREE EASY tax refund form considered valid?
When returning the tax refund form by mail, you have to attach the original purchase receipts. Copies will not be accepted. Furthermore, the form has to meet the following conditions:
1. Stamped with valid customs stamp
2. Contains your signature in the designated field
3. Indicated your valid account for receiving the payment
4. The purchase amount on the tax refund form is the same as on the purchase receipt.