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The refund amount is equivalent to the VAT amount of the purchased good, lets take Germany with a percentage of 19% as an example. If the purchase amount including VAT is 119 Euros, the net amount is equivalent to 100 Euros. The refund amount results from the following calculation: 100×19%=19 Euros.

Method of Calculation:

VAT for a product = net price x tax rate;

Net price = Gross price / (1+ tax rate)

After having purchased a good at a connected merchant of TAX FREE EASY, inform the staff that you wish to receive the VAT refund on your Alipay account. It is necessary that you provide a phone number that is connected with an Alipay account. The refund amount will be transferred in Renminbi directly onto the Alipay account indicated. We recommend to use the QR-Code scan when creating a tax refund form in the shop – it is the most convenient method. Present the Tax Free Easy eCard to the staff and let them scan the eCard to create a tax refund form.

After having purchased a good at a connected merchant of TAX FREE EASY, inform the staff that you wish to receive the VAT refund on your CUP account. The refund amount will be transferred in Renminbi onto your CUP account directly. Present the Tax Free Easy eCard to the staff and let them scan the eCard to create a tax refund form.

After having purchased a good at a connected merchant of TAX FREE EASY, inform the staff that you wish to enjoy the advantages of our product TAX FREE INSTORE. The refund amount will be transferred immediately onto your Alipay account in Renminbi. Please make sure beforehand, that you have already registered for the service Alipay Huabei and that you have a sufficient credit line. The tax refund form created with Tax Free InStore must arrive at our datacenter in China no later than 30 days after the purchase has been made. If the tax refund form arrives too late or if it is missing a valid customs stamp, you have to repay the credit in order to unfreeze your credit line.

As soon as we receive your tax refund form it will be reviewed immediately. After successful review, the refund amount will be transferred onto your account indicated.I will take rou ghly two working days for us to review and refund the money after we have received your tax refund form. If you use our product Tax Free InStore, you can receive the tax refund immediately – but it is necessary that you send the tax refund form to our datacenter in China within 30 days from the purchase date.

At the moment you can enjoy the TAX FREE EASY tax refund in Germany, Austria, the Netherlands, Finland, Belgium and the Czech Republic. The number of countries and merchants that offer our service increases constantly.

At the customs counter in the airport, customs has to certify that you will export the new purchased product and that you are therefore entitled to receive a VAT refund. Please do not check in the purchased good with your luggage before going to the customs! You will have to present the product along with the invoice and the tax refund form at the customs counter.

When you send the tax refund form to our datacenter in China, you must send the original invoice together with the refund form. Apart from that, the following conditions have to be fulfilled:
1.Valid customs stamp
2.You have signed in the signature on the refund form
3.Valid Alipay account (phone number)
4.Identical purchase amount on tax refund form and invoice

Please send the tax refund form to our datacenter after having returned home. Please use the courier service SF Express

Friendly reminder: Other courier services do not support the postage to be paid by the addressee

The address of the TAX FREE EASY datacenter in China:

Hubei Province, Wuhan City, Hongshan District,
Guanshan Ave, Optical Valley Software Park F1 3rd Floor, Room 308

Zip Code 430073

This is the only official address of TAX FREE EASY in China.

You need to complete the real-name authentication for your Alipay account before you can receive your tax refund. You can use the Alipay mobile app or the official Alipay website to complete the authentication.

If you have forgotten your Alipay account number or if you have not registered for an Alipay account yet, you can also use the Alipay account of a close friend or family member to receive your VAT refund.

If you realize that you forgot to send the invoice together with the tax refund form to our datacenter, you can still send the invoice to us. Please contact our customer service before you send the invoice. If you provide us with the necessary information beforehand, you will help us to match the invoice to the related tax refund form much faster.

For information on our connected merchants please feel free to browse the shopping guide on our website.
www.tax-free-easy.com/en/shopping