PRACTICAL INFORMATION
MORE QUESTIONS?
JUST CALL OUR
CUSTOMER HOTLINE
400 827 8866

Monday to Friday
9:00 to 18:00 Beijing time

The refund amount refers to the VAT amount of the purchased good. For example, in Germany the general goods has a percentage of 19% and 7% for food, books and maps, antiquities and artifacts, and medical supplies.

Method of Calculation:

VAT for a product = net price x tax rate;

Net price = Gross price / (1+ tax rate)

After having purchased a good at a connected merchant of TAX FREE EASY, inform the staff that you wish to receive the VAT refund on your Alipay account. It is necessary that you provide a phone number that is connected with an Alipay account. The refund amount will be transferred in Renminbi directly onto the Alipay account indicated. We recommend to use the QR-Code scan  when creating a tax refund form in the shop – it is the most convenient method. Present the TAX REFUND CARD to the staff and let them scan the eCard to create a tax refund form.

After having purchased a good at a connected merchant of TAX FREE EASY, inform the staff that you wish to receive the VAT refund on your CUP account. The refund amount will be transferred in Renminbi onto your CUP account directly. Present the TAX REFUND CARD to the staff and let them scan the TAX REFUND CARD to create a tax refund form.

After having purchased a good at a connected merchant of TAX FREE EASY, inform the staff that you wish to enjoy the advantages of our product TAX FREE IN-STORE. The refund amount will be transferred immediately onto your Alipay account in Renminbi. Please make sure beforehand, that you have already registered for the service Alipay Ant Credit Pay and that you have a sufficient credit line. The tax refund form created with TAX FREE IN-STORE must arrive at our datacenter in China no later than 30 days after the purchase has been made. If the tax refund form arrives too late or if it is missing a valid customs stamp, you have to repay the credit in order to unfreeze your credit line.

As soon as we receive your tax refund form it will be reviewed immediately. After successful review, the refund amount will be transferred onto your account indicated.I will take rou ghly two working days for us to review and refund the money after we have received your tax refund form. If you use our product TAX FREE IN-STORE, you can receive the tax refund immediately – but it is necessary that you send the tax refund form to our datacenter in China within 30 days from the purchase date.

At the moment you can enjoy the TAX FREE EASY tax refund in Germany, Austria, the Netherlands, Finland, Belgium, Czech Republic, Danmark and the Hungary. The number of countries and merchants that offer our service increases constantly.

At the customs counter in the airport, customs has to certify that you will export the new purchased product and that you are therefore entitled to receive a VAT refund. Please do not check in the purchased good with your luggage before going to the customs! You will have to present the product along with the invoice and the tax refund form at the customs counter.

When you send the tax refund form to our datacenter in China, you must send the original invoice together with the refund form. Apart from that, the following conditions have to be fulfilled:
1.Valid customs stamp
2.You have signed in the signature on the refund form
3.Valid Alipay account (phone number)
4.Identical purchase amount on tax refund form and invoice

Please send the tax refund form to our datacenter after having returned home. Please use the courier service SF Express

Friendly reminder: Other courier services do not support the postage to be paid by the addressee

The address of the TAX FREE EASY datacenter in China:

Hubei Province, Wuhan City, Hongshan District,
Guanshan Ave, Optical Valley Software Park F1 3rd Floor, Room 308

Post Code: 430073

This is the only official address of TAX FREE EASY in China.

You need to complete the real-name authentication for your Alipay account before you can receive your tax refund. You can use the Alipay mobile app or the official Alipay website to complete the authentication.

If you have forgotten your Alipay account number or if you have not registered for an Alipay account yet, you can also use the Alipay account of a close friend or family member to receive your VAT refund.

If you realize that you forgot to send the invoice together with the tax refund form to our datacenter, you can still send the invoice to us. Please contact our customer service before you send the invoice. If you provide us with the necessary information beforehand, you will help us to match the invoice to the related tax refund form much faster.

For information on our connected merchants please feel free to browse the shopping guide on our website.
www.tax-free-easy.com/shopping

SPECIAL REMARKS
Do not mail the form at any EU airports

Please mail the tax refund form to our Data Center after returning to China. Please do not put it into any mailbox at any of the EU’s airports. TAX FREE EASY provides self-addressed envelope dedicated for courier in China.

Do not mail the form to other tax refund companies

A tax refund company is only entitled to handle tax refund forms under its own name, with absolutely no right to handle any others. Forms mailed to the wrong receivers are often difficult to retrieve, which eventually leads to the loss of all tax refunds.

TAX FREE EASY’s the full tax refund service brand exclusively under TRAVELEASY GmbH in Germany. Please be sure to mail the refund form to our Data Center in China.

Do not tear off the shopping documents from the form

Valid and complete original shopping document is essential to refunding taxes. After getting the stamps at the customs, please do not tear off the shopping documents from the tax refund form.

We are only able to process the tax refund for you after receiving the complete tax refund form and original shopping documents at our Chinese Data Center.