COMMUNICATION
LET US KEEP IN TOUCH

Whether you are travelling in Europe or enjoying the company of your family back home,
if you need our help or have any suggestions for our service at any time, please feel free to contact us. Our customer service hotline:

400 827 8866
 Headquarter in Europe
If you have any questions during the tax refunding process, please call our customer service hotline.
TRAVELEASY GmbH
Frankfurter Str. 71-75
65760 Eschborn
Germany
info@tax-free-easy.com
Land line +49 (0)6196/77451-71
Service Hours : Monday to Friday
09:00 - 18:00 (UTC+01:00)
Data Center in China
After leaving the EU and returning to China, please mail TAX FREE EASY’s full tax refund form to our Data Center in China.
Wuhan East Lake Hi-tech Development Zone Optics Valley SBI Dongxin Road 8-901 Zip code 430074
support@tax-free-easy.com
Land line +86 27 8705 0855
Service Hours : Monday to Friday
09:00 - 18:00 (UTC+8:00)
LEAVE US A MESSAGE

If you have any questions during the tax refunding process or have any suggestions for our service, feel free to leave us a message.
We will contact you as soon as we receive the message.

PRATICAL INFORMATION

If this is your first time to apply for a full tax refund and have questions not yet answered, we recommend that you take a look at the Practical Information we cordially provided for you first.
Do’s and don’ts during the tax refund process, tips of using Alipay account, customs requirement details… everything can be found in our Practical Information. Such information will help ease your tax refund process.